Effective Date: 11/09/2024
At Flooring Focus, we value your privacy and are committed to protecting your personal information. This Privacy Policy outlines how we collect, use, and safeguard your data when you visit our website, purchase products, or use our services.
1. Shipping Area
We currently offer delivery within the Queensland area only. For remote or regional areas, additional charges or longer delivery times may apply.
2. Processing Time
Orders are typically processed within 1-3 business days after payment is received. Orders placed on weekends or public holidays will be processed on the next business day.
3. Shipping Methods & Estimated Delivery Times
We partner with reputable courier services to ensure safe and timely delivery.
| Shipping Method | Estimated Delivery Time | Cost |
|---|---|---|
| Standard Delivery | 3–7 business days | $100 |
| Express Delivery | 1–3 business days | $130 |
| Store Pickup | Same day or next day | Free |
Note: Delivery times are estimates and may vary due to external factors such as weather, courier delays, or high demand.
4. Delivery Instructions
If you have specific delivery instructions (e.g. leave at front door, call before arrival), please include them at checkout or contact our team immediately after placing your order.
5. Delivery Issues & Delays
We are not liable for any delays once the order has been handed over to the courier. However, we will assist you in tracking and resolving any delivery issues to the best of our ability.
6. Damaged or Lost Items
If your order arrives damaged or is lost in transit, please notify us within 48 hours of delivery. We may request photos of the damaged goods and packaging. Claims submitted after this period may not be eligible for replacement or refund.
7. Change of Delivery Address
To change the delivery address, please contact us within 12 hours of placing your order. Changes requested after this period may not be guaranteed.
8. Contact Us
If you have any questions or concerns about this Privacy Policy or how we handle your personal information, please contact us at:
Flooring Focus
Email: hello@flooringfocus.com.au
Phone: 07 5537 9196
Address: Unit 1 / 38 Kendor Street, Arundel , Queensland, 4214